Shipping Within The U.S.
The following shipping options are available for all shipments within the United States. For your convenience, Hermance offers a variety of shipping methods to best suit your specific needs.
UPS Ground
The Würth Baer Supply Machinery Division offers UPS Ground shipping on all items weighing less than 150 pounds. Items weighing more than 150 pounds will be shipped via a commercial freight company and additional handling charges may apply.
UPS 2nd Day Air
We offer UPS 2nd Day Air shipping for orders you wish to have expedited to your location if the item weighs less than 150 pounds. Note: This shipping method is not available on all items available in our store. *
UPS Next Day Air
We offer UPS Next Day Air shipping for orders you wish to have expedited to your location if the item weighs less than 150 pounds. Note: This shipping method is not available on all items available in our store. *
* All Next Day Air or Second Day Air orders should be placed before 3:00 p.m. CST to be delivered as requested. Unless Saturday delivery is specifically requested, Next Day Air and Second Day Air shipments fall under the rules of "Transit Days" which are business days and do not include weekend days.
For example, a Next Day Air shipment placed on a Friday will be delivered on the next "business day" which is Monday.
Freight
All items weighing over 150 lbs must be shipped via a freight carrier. If you have an item that needs to be shipped as freight, your shipping options during checkout will reflect LTL shipping and not regular UPS shipping. Freight shipping (LTL) rates may accumulate additional handling charges if you require lift-gate service or if you are in a residential area. The specific freight options are explained in detail below. Please note that freight rates for international shipments must be obtained from us directly. The rate shown during checkout does not include any international fees or handling charges.
Online Freight - Commercial
Freight for shipments to commercial locations where a fork lift or dock is present to unload the machines from the truck. No lift gate service is provided.
Online Freight - Lift Gate
Lift Gate Handling Fees Will Apply. Freight for shipments to a commercial location where lift gate service is required. The trucking company will unload the machine via lift gate to the ground.
Online Freight - Residential with Lift Gate
Lift Gate Handling Fees and Residential Surcharges Will Apply. Freight for shipments to a residential address where lift gate service is required. The trucking company will unload the machine via lift gate to the ground.
Shipping Restrictions
Due to contractual restrictions, the Würth Baer Supply Company Machinery Division is only authorized to sell and ship Festool products within the United States.
International Shipments
Hermance Machine Company offers international shipping on all products except Festool products. Hermance offers UPS shipping and freight shipping for international orders. Additional shipping costs and handling fees will apply. You will receive information regarding these additional shipping charges after your order has been placed.
* The Würth Baer Supply Company Machinery Division reserves the right to modify online quoted shipping charges for any order to align them with actual costs. No order will be processed without customer confirmation of any new charges or fees.
Return Policy
All returns are subject to a minimum 25% restocking fee (based on manufacturers restocking fee). Special/custom orders, belts, bearings, electrical components, and pneumatics are non-returnable. A return merchandise authorization (RMA) is required for all returns. Order discrepancies must be reported within 10 days. No returns or refunds after 30 days.