
Focusing on customer satisfaction is the number one goal of Würth Baer Supply Company. Since woodworking is a tough industry, excellent customer service needs to strongly support machinery. In order to achieve this goal, Würth Baer Supply Company strategically acquired Akins Machinery, Hermance Machine Company, and J & G Machinery and together they makeup the Machinery division of the company.
These acquisitions bring decades of experience in woodworking machinery sales. Akins Machinery, established in 1996; Hermance Machine Company, established in 1902; and J & G Machinery, established in 1966. The strength and longevity of these companies provides a rock solid foundation of superior customer service and industry experience.
This shows their strong commitment to excellence and providing top-tier support to all clients in a competitive market. We prioritize customer service by not only solving problems but also by creating lasting relationships. These relationships help increase productivity and drive business growth.
Comprehensive Service Offerings
The Würth Baer Machinery website provides products and services for woodworking businesses of all sizes. And, along side of it, the Machinery division offers a wide range of options to meet the needs of small, medium, and large businesses. The company's portfolio includes high-quality new and used machinery, essential parts, and precision tooling.
Beyond sales, Würth Baer Supply Company sets itself apart with exceptional in-house and on-site technical support. "Our professional staff of technicians, and parts and tooling advisors make sure we keep their machines running smoothly," says John Johnson from J & G Machinery. This highlights the depth of their customer care. Johnson explains, "Our mission, our goal, is to try and ensure we keep all of our customers running at peak performance."
"As a group, I think this is what J & G Machinery, Akins Machinery, and Hermance Machine Company excel in; first class service and support after the sale!"
Leadership and Commitment
CEO John Geraghty leads Würth Baer Supply Company. The company's leadership focuses on providing excellent service. They receive input from their team of industry experts like Ken Kriney, National Machinery Sales Director. These leaders ensure the company not only meets but often exceeds customer expectations.
Ken Kriney's core philosophy, "People buy from people," underscores the importance of trust and personal connections in machinery sales. "Price and quality are the things that get people in the door but the customer experience is what keeps them coming back!"
According to John Geraghty, "True customer service means we must not only strive to be the most competent resource in the market for our customers and partners but that we must deliver on this success factor. This means we must provide a vertically oriented product offering to our woodworking, kitchen, furniture, and casework customers. It cannot stop there."
Delivering Customer Service Excellence
Würth Baer Supply Company's approach to service excellence is multifaceted, involving rapid response times, comprehensive technical support, and preventative maintenance. This strategy is vital for minimizing downtime and ensuring continuous production.
Rick Akins, of Akins Machinery, stresses the significance of support in the shop. "If a single machine stops working, the entire shop comes to a halt. Without timely service to get a machine back up and running, a shop is dead in the water."
Würth Baer Supply Company's service team trains to quickly solve problems, keeping businesses running smoothly and efficiently.
The Benefits of Service Excellence
The benefits of Würth Baer Supply Company’s commitment to service excellence are tangible. Reduced downtime directly translates to increased productivity and profitability for their clients. Dependable customer service is important in building loyalty and trust.
This is particularly true in an industry where even a brief period of machine downtime can lead to major financial issues. Customer service helps to keep customers coming back and feeling confident in the company. This can ultimately lead to long-term success and stability in the business.
Würth Baer Supply Company offers great service to quickly address technical problems. They also help businesses plan for the future through proactive maintenance and support.
Ensuring Nationwide Support
Würth Baer Supply Company offers great customer service in the United States. Clients in any location receive quick and helpful support. Nationwide coverage is important for businesses that depend on their machinery. They can't afford long disruptions in their daily operations.
"We also must offer valuable technical support, logistical excellence, and speed to market digitization. All of this is important, but we can’t lose sight of the practical things either like having the right products in the right place for our customers," says John Geraghty.
The Machinery division of Würth Baer Supply Company’s unwavering dedication to service excellence sets it apart in a crowded market. Würth Baer Supply Company focuses on building strong customer relationships. They offer a wide range of services to support woodworking and metalworking businesses nationwide. They provide more than just machinery – they offer a partnership for success and growth.
Choosing Würth Baer Supply Company means receiving support even after the sale. This support helps customers reach their goals. Every customer benefits from this ongoing assistance.